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FAQ’s

Our Common FAQs

Frequently Asked Questions

To help ensure a seamless experience, I have compiled answers to the most common inquiries regarding our professional organizing process. Please review these frequently asked questions to better understand what you can expect as we work together to transform your space.

Do I need to clean up my house before you arrive?

Please, absolutely do not clean up or tidy for me! It is completely natural to feel a little nervous about showing someone your clutter, but I promise there is zero judgment here. Seeing your home in its normal, everyday state actually helps me figure out where your current routines are getting stuck so I can design a system that works perfectly for your real life.

Never. You are always the boss of your own belongings. My job is to guide you gently through the decisionmaking process, ask helpful questions, and offer spatial expertise—but you retain the final say on every single item that is kept, donated, or tossed.

The package prices ($400 for a Space Refresh and $800 for a Family Home Reset) cover my specialized labor, custom design plan, labeling, and donation hauling. They do not include the cost of physical storage containers. However, I always love to “shop your home” first to reuse bins you already own! If we do need new products, I will provide a shopping list tailored strictly to your personal style and budget.

For the decluttering portion of our project, yes, we need to work closely together. Because you hold the decision-making power over what stays and what goes, your input is essential during the sorting phase. Once we have narrowed down your belongings, you are welcome to step away, relax, or hang out with your kids while I handle the structural sorting, container styling, and final labeling.

Once we finalize your edit, you can sit back and relax. I will personally sort your donations and coordinate with a local charity to schedule a convenient porch or curbside pickup directly from your home, taking the entire task off your to-do list.

Every home is unique, but my packages are built around realistic timeframes. The Space Refresh ($400) is a focused 3-to-4-hour session designed for single, structured areas like a walk-in closet, home office, or kitchen pantry. The Family Home Reset ($800) provides up to 8 hours of dedicated labor, which is perfect for complex, high-traffic rooms like full kitchens or busy kids’ playrooms.

What happens if I need to cancel or reschedule my session?

I completely understand that family schedules change and life happens! Because your time slot is locked in exclusively for your home, I require at least 48 hours’ notice to reschedule a session. Cancellations or changes made with less than 48 hours’ notice will result in a forfeiture of your booking deposit.

To keep things entirely transparent and stress-free for your family budget, I do not charge by the hour. Hourly rates can leave you watching the clock, wondering what your final bill will be. Instead, I use clear, flat-rate project packages so you know your exact investment before I even step foot in your home.

I offer two signature residential packages tailored to fit common household projects:

  • The Space Refresh ($400 flat rate): Perfect for focused, single areas like a walk-in closet, kitchen pantry, laundry room, or home office. This includes up to 4 hours of dedicated sorting and styling.

  • The Family Home Reset ($800 flat rate): Designed for high traffic, complex zones that cause daily family stress, such as full kitchens, chaotic kids’ playrooms, or multi-purpose garages. This includes up to 8 hours of comprehensive structural organizing.

Your investment covers far more than just my physical organizing time. Every package includes:

  • An initial customized space layout design.
  • Hands-on, non-judgmental sorting and decluttering assistance.
  • Custom labels for your bins and baskets.
  • Complete donation logistics: I will handle coordinating a local charity pickup right from your home, taking the entire task off your weekend to-do list.

Note: A 50% non-refundable deposit is required at the time of booking to secure your project date, with the remaining balance due immediately upon completion of our session. The cost of physical storage containers or bins is not included, though I always love to reuse options you already own first!

Booking your session is simple and broken into two easy steps:

  • 50% Deposit: Due upon signing your agreement to officially reserve and hold your project date on my calendar.
  • 50% Final Balance: Due right after we finish completely transforming your space on the day of our session!
  • For your convenience, I accept Zelle or secure credit/debit card payments through Square digital invoicing. If you prefer to pay your final 50% balance in cash on the day of our session, that is completely welcome as well!

Please note: Because your time slot is locked in exclusively for your home, I require at least 48 hours’ notice if you need to reschedule or cancel. Cancellations or changes made with less than 48 hours’ notice will result in the forfeiture of your booking deposit.

Proudly Serving the Chicagoland Suburbs:

  • Southwest Suburbs: Lockport, Joliet, Plainfield, New Lenox, Homer Glen, and surrounding areas.
  • Western Suburbs: Naperville, Aurora, Wheaton, Downers Grove, and surrounding areas.
  • Northwest Suburbs: Schaumburg, Arlington Heights, Elgin, Barrington, and surrounding areas.

To ensure you receive dedicated, expert attention from the very start, Clutter-Free with Mia charges a $75 consultation fee for our initial 45-minute in-person assessment. This fee is paid upfront and secures your appointment, allowing us to thoroughly tour your space, discuss your goals, and map out a customized organization plan. Best of all, when you decide to move forward and sign a contract for our organizing services, this $75 fee will be fully credited back to your final bill, applying directly toward the cost of transforming your space.

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